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Enhance customer service through video chat

Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries.

Updated Microsoft Teams is set for release

Updated Microsoft Teams is set for release

Preceding its general availability, Microsoft has recently rolled out a major update for Microsoft Teams — Window’s version of the cloud-based team collaboration tool, Slack. The latest bundle of features will kick things up a notch, allowing you to do more than IM your manager about your weekly meeting or ask your colleagues to remove the “view only” setting on Google Docs.

Some ransomware strains are free to decrypt

Some ransomware strains are free to decrypt

Ransomware is everywhere. Over the last couple years, dozens of unique versions of the malware have sprung up with a singular purpose: Extorting money from your business. Before you even consider paying for the release of your data, the first thing you must always check is whether your ransomware infection already has a free cure.

How to recover from ransomware in your Mac

How to recover from ransomware in your Mac

While a vast majority of ransomware that’s been developed targets Windows computers, malware authors have begun to attack Mac devices. Recently, researchers discovered a new ransomware strain, OSX/Filecoder.E, which encrypts Mac files and keeps them locked even after the victims have paid the ransom.

‘Always Free’ added to Google Cloud Platform

‘Always Free’ added to Google Cloud Platform

To those who are unfamiliar with Google Cloud Platform, it’s an app-development program offered via Google’s public cloud. It is Google’s answer to Amazon Web Services (AWS) and Microsoft Azure. Like those two cloud platforms, Google Cloud Platform offers similar services and a similarly structured free-trial period.

What are order management systems?

What are order management systems?

Adding value to your organization is very different than it was a few decades ago. Whereas business owners previously sought more tangible boosts like equipment and staff, cloud technology has totally changed the game. Now, a single piece of software is all it takes to totally revolutionize your fulfillment and shipping process.

What you need to know about Cloudbleed

What you need to know about Cloudbleed

Internet security company Cloudflare revealed a major flaw in their system. The so-called ‘Cloudbleed’ vulnerability leaked customer information from thousands of websites, according to Cloudflare researchers. Fortunately, there have been no signs of exploitation, but that doesn’t mean you should be complacent.

Malware on Android smartphones

Malware on Android smartphones

The average smartphone user doesn’t give nearly enough consideration to mobile phone security. In fact, smartphone users are more likely to get anxious about their phone’s physical safety than the more serious threat of malware. Malware and other forms of cyber threats are far more common in desktops and laptops particularly for business users, but with the increasing sophistication of cyber crimes, disregarding your other ‘lower risk’ devices’ security can mean disaster.